You didn’t start a brand to answer “where’s my order?” at midnight.
The printer shipped late. The carrier lost the box. None of it was your fault - but every apology is yours to write. And the open ones never leave your head - the claim you might’ve missed, the customer still waiting since Tuesday.
How it works
Not a chatbot. An operator.
It doesn’t just draft a reply. It works the case end to end, the way you would.
1
Reads it, looks it up
Reads the email and pulls the live order, fulfillment, and tracking from Shopify and Printify.
2
Decides on your rules
Checks it against the refund, exchange, and claim policies you set. Not a guess - your playbook.
3
Replies, or hands it to you
Sends in your voice when it is routine, or escalates the tricky ones with the timeline already built.